COVID-19 Response Policy

Updated: 5/16/2021

We are aware of current CDC and Rock county guidelines. We recognize that many businesses are now welcoming patrons into their buildings. We look forward to a return to pre-pandemic “normals” and seeing you with your beloved companions face-to-face. However, at this time, we have chosen to continue curbside service, in an intentional effort to safeguard the health of selected members of our team who are immune compromised. For over a year, we have continued to prioritize ¬†excellent patient care and customer service while operating curbside. This policy will not be permanent and we will provide notice as changes are made. We appreciate your ongoing support and ask for your respect of our policies.

We are still OPEN and here to assist you, with some modifications:

Only team members may enter the building until further notice. The only routine exception at this time for euthanasias.

Please remain in your vehicle and call us at 608-882-5330 once you arrive.

If your pet is here for a scheduled appointment:

  • Keep your pet in the vehicle until we have completed check-in over the phone.
  • A team member will meet at your vehicle and transport your pet inside.
  • Once your pet’s exam is complete, the doctor and the veterinary team will call you to discuss results and recommendations.
  • Please wait in the parking lot until your pet’s appointment is complete.
  • At team member will return your pet to your vehicle.

If your pet is here for a drop-off or surgical procedure:

  • Keep your pet in the vehicle until we have completed check-in over the phone.
  • A team member will meet at your vehicle and transport your pet inside.
  • Your veterinarian and the team will update you on the procedure and advise when you should return to pick up your pet.

If you are here to pick up medications, pet food, or for any other reason:

  • Please call to notify us of your arrival and request curbside assistance.

We are still open and here to assist you and your pets and farms! We appreciate that these policies may present an inconvenience and appreciate your understanding as we work to keep our staff, clients, patients, and community safe.